We also value your feedback and suggestions — they help us continually improve the Australian Car Finance experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Fresh spring comparison updates suggest Australian car finance remains competitive, but not evenly so. While some headline secured car loan rates still look attractive for well-qualified borrowers, the gap between the best advertised offers and the rates many buyers may actually receive is becoming more important. For households planning a vehicle purchase, the key message is simple: the rate on the first screen is only the beginning of the finance conversation. - read more
The latest read on Australian vehicle lending suggests car buyers have not walked away from the market, even with household budgets still under pressure. As more cars become available and some dealers compete harder for orders, finance demand is being supported by buyers who see an opportunity to secure a vehicle without the same delays or mark-ups seen during the tightest supply years. - read more
Australian car buyers may find the finance process becoming more detailed as lenders place greater emphasis on household cash flow, existing debts and repayment buffers. While headline interest rates remain an important part of the decision, the bigger issue for many applicants is now whether their budget can comfortably support a new car commitment after everyday costs are included. - read more
Australia’s new-car market is moving into a more buyer-friendly phase as stock levels improve across several brands and segments. After years of constrained supply, long delivery waits and limited negotiating power, more vehicles appearing in showrooms is changing the conversation. For buyers, the headline benefit is obvious: better access to models, colours and specifications, plus a greater chance of securing a drive-away discount or factory-backed incentive. - read more
Sustainability is an increasingly important factor in the automotive industry, as environmental awareness grows among consumers and manufacturers alike. Choosing a vehicle isn’t just about speed or comfort anymore; it's also about how your choice impacts the planet. With the rise of climate change concerns, more people are looking at sustainable options when purchasing their next car. - read more
When you're in the market for a new or used car, understanding car financing options is crucial. In Australia, there are several ways to finance your vehicle, each with its own advantages and considerations. Whether you're considering dealership financing, a car loan from a financial institution, or even leasing, knowing your options can save you in the long run. - read more
When it comes to buying a car, understanding your financing options is crucial. In Australia, car financing can be complex, but it generally falls into a few categories. These include dealer finance, leasing, personal loans, and novated leases. Each option has its benefits and potential pitfalls, so it's essential to understand what's available and how each might suit your particular needs. - read more
Thinking of buying a car in Australia? Navigating the world of car financing can seem daunting, but it’s a crucial step in securing your dream vehicle. Car financing is essentially borrowing money to purchase a car, using the car as leverage or security for the loan. This method can make owning a car more accessible to many Australians by breaking down the cost into manageable payments. - read more
Knowledgebase
Cost of Capital: The required return necessary to make a capital budgeting project, such as building a new factory, worthwhile.
